No products in the cart.

No products in the cart.

Refund Policy

At DELUXE SELECTION DECORATION DESIGN AND IMPLEMENTATION L.L.C (“we,” “us,” or “our”), customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website, www.deluxeselection.com (the “Site”).

Eligibility for Refunds

We issue refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of delivery with photo evidence. After reviewing your request, we will offer a replacement or a credit note.

  • Service Cancellations: If a paid service is cancelled before it has commenced, and your cancellation request is approved, a refund in the form of a credit note may be issued.

  • Order Errors: In case of an error on our part (e.g., incorrect item sent), we will arrange for the correct item to be delivered or issue a credit note as appropriate.

Non-Refundable Items

We do not offer refunds for:

  • Products or services that have been used, installed, or altered after delivery.

  • Custom or special orders, including personalized design services.

  • Orders cancelled after the service or product preparation has already started.

  • Items returned without prior approval or outside the return eligibility period.

Refund Method

If your refund request is approved, the refund will be issued as a credit note that can be used for future purchases or services from Deluxe Selection. We do not offer cash refunds or card reversals at this time.

How to Request a Refund

To initiate a refund request, please contact us at:

Include your order number, a detailed explanation of the issue, and any relevant supporting documents (such as images of damage).

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the revised effective date. Please review this policy periodically for any updates.

Phone-alt Whatsapp